FAQ
Questions, answered.
Everything people ask before they start monitoring with Uptriad.
General
What is Uptriad?
Uptriad watches your websites around the clock and tells you the moment one stops working for real: down, erroring, blank or missing what it should show. It checks from three regions and only alerts when two of them agree.
How is it different from other uptime monitors?
Two things. First, quorum: most monitors alert when a single location fails, which causes false alarms. We need two of three regions to agree. Second, content: we check what the page actually served, so a blank page that still says 200 OK is caught, not missed.
Do I need to install anything?
No. Uptriad checks your sites from the outside, the same way your visitors reach them. Add a URL and you're done.
Monitoring
What does “quorum” mean?
Every check runs from three regions on different cloud providers. A site is only marked down when at least two of them fail. A single failure triggers a quick re-check, not an alert. That's how we avoid false alarms.
What's a blank-page outage?
Sometimes a server answers with 200 OK but sends an empty or broken page. To most monitors that looks fine. To your customers it's a white screen. Uptriad checks the page actually has content, plus any keywords you choose.
How often do you check my site?
Every 30 seconds on Pro and Agency, and every minute on Starter. Each check runs from all three regions.
Where are your probes?
Virginia (US), Frankfurt (Germany) and Singapore, each on a different cloud provider, so one provider's outage can't look like yours.
Can I monitor pages behind a login?
On Pro and Agency you can add custom headers, tokens or basic auth to a monitor. Full login flows (filling in a form) aren't supported yet.
Will your checks show up in my analytics?
Our probes identify themselves with an Uptriad user agent, so you can filter them out of analytics, or allow them through a firewall.
Alerts & status pages
Where can I get alerts?
Email, Slack and Discord on every plan, plus Microsoft Teams and webhooks on Pro and Agency. You can send different monitors to different places.
Will I get spammed during a long outage?
No. You get one alert when it goes down and one when it recovers, with the total downtime. No repeat messages every minute.
Can I pause alerts while I deploy?
Yes. Set a maintenance window and alerts for that monitor stay quiet until it ends.
Can the status page use my own domain?
Yes, on Pro and Agency. Point something like status.yourcompany.com at us and we handle the HTTPS certificate.
Plans & billing
Do I need a credit card for the trial?
No. The 14-day trial is free with no card. Pick a plan only if you want to keep going.
What happens when my trial ends?
Your monitors pause and nothing is charged. Pick a plan whenever you're ready and everything picks up where it left off.
How can I pay?
By card or PayPal. Payments are handled by our reseller, who also takes care of sales tax and VAT, so your invoice is ready for your accountant.
Can I cancel any time?
Yes. Cancel from your account in two clicks. You keep access until the end of the month you've paid for.
Agencies
Can I monitor sites for my clients?
Yes. The Agency plan gives each client their own sub-account with its own monitors and alerts, all visible from your one login.
What does white-label mean?
Your clients' status pages show your brand or theirs, on their domain, with no mention of Uptriad.
Can my clients log in?
Yes, if you want them to. Invite a client to their own sub-account and they'll only ever see their own sites.
Still wondering? Try it.
The fastest answer is your own site on your own dashboard. Free for 14 days.