Legal
Privacy Policy
Last updated November 8, 2026. We collect only what we need to run Uptriad, we don't sell data, and this website sets no cookies.
Uptriad is still being built and isn't open for sign-ups yet. This page describes how the service will work from launch. Before paid plans start, it will name the registered company that operates Uptriad.
1. Contact
Questions about this policy or your data: support@uptriad.com.
2. What we collect
| Data | Why |
|---|---|
| Account details: name, email, company name | To create your account, sign you in and contact you about it |
| Monitor settings: URLs, keywords, custom headers | To run the checks you ask for. Headers and credentials are encrypted at rest |
| Check results: status codes, response times, page size, errors | To detect outages, send alerts and show history |
| Alert settings: email addresses, Slack, Discord, Teams and webhook URLs | To deliver alerts where you chose. Webhook URLs are encrypted at rest |
| Status page content and branding | To publish the status pages you create |
| Billing details: plan and payment status | To apply your plan. Card details go to our payment provider, never to us |
| Technical logs: IP address, browser, request times | To keep the service secure and fix problems |
| Website visits: pages viewed, counted without cookies | To understand how many people visit this website |
3. What our probes see
Our probes visit the URLs you add, like any visitor would, and identify themselves as Uptriad. They read the response only to check status, size, timing and the keywords you set. We don't keep copies of the pages beyond what's needed for a check.
4. Who helps us run Uptriad
We use these providers, each only for the purpose shown, under data protection terms:
- Cloudflare: this website, status pages, cookie-free website analytics and network protection.
- Google Cloud: the app, the database and its backups.
- Hetzner, DigitalOcean and Vultr: the probes that run the checks.
- Our payment provider (merchant of record): payments, invoices and tax.
- Our email provider: account emails and email alerts.
- Slack, Discord, Microsoft Teams and any webhook you set: only when you connect them for alerts.
We don't sell personal data or share it for advertising.
5. International transfers
Our providers process data in the United States, the European Union and Asia. Where data leaves its home region, we rely on the provider's contractual safeguards, such as the EU Standard Contractual Clauses.
6. How long we keep it
- Detailed check results: 7 days, then summarized into hourly figures.
- Hourly history and incidents: as long as your plan includes (3 months on Starter, 1 year on Pro and Agency).
- Account data: while your account is open. After you delete your account we erase it within 30 days, and from backups within 60 days.
- Billing records: as long as tax law requires. These are held mainly by our payment provider.
- Technical logs: up to 30 days.
7. Cookies
This website sets no cookies. When you sign in to the Uptriad app, we use one essential cookie to keep you signed in. We don't use advertising or tracking cookies.
8. Your rights
You can ask to see, correct, export or delete your personal data, or object to how we use it. Most of this you can do yourself in your account. For anything else, email support@uptriad.com and we'll reply within 30 days.
If you're in the EU or UK, our legal bases are: performing our contract with you (running the service), our legitimate interests (security and improving the service), and legal obligations (tax records). You can also complain to your local data protection authority.
9. Security
Connections use HTTPS, sensitive settings are encrypted at rest, and access to production systems is limited and protected with multi-factor sign-in.
10. Children
Uptriad is a business service and isn't meant for anyone under 18.
11. Changes
If we change this policy in a way that matters, we'll email account owners before it applies and update the date at the top.