Terms of Service

Uptriad is still being built and isn't open for sign-ups yet. This page describes how the service will work from launch. Before paid plans start, it will name the registered company that operates Uptriad.

1. Who we are

Uptriad (“Uptriad”, “we”, “us”) is a website monitoring service. You can reach us at support@uptriad.com.

2. The service

Uptriad checks the websites you add (“monitors”) from several regions, records the results, and alerts you through the channels you choose. Status pages let you share your monitors' status publicly.

We work hard to detect every outage quickly, but monitoring depends on the internet, third-party networks and the alert channels you use. We can't promise that every outage will be detected or that every alert will arrive.

3. Your account

• You must give accurate information and keep your login secure. You're responsible for what happens under your account.
• You must be at least 18 and able to enter a contract, or use Uptriad on behalf of a business that is.
• If you invite team members or clients, you're responsible for their use of your account.

4. Free trial

New accounts get a 14-day free trial of the Pro plan with no payment details required. When the trial ends, your monitors pause until you choose a paid plan. Nothing is charged unless you subscribe.

5. Plans and billing

• Paid plans are billed monthly (or yearly, where offered) in advance, at the price shown when you subscribe.
• Payments are processed by our payment provider, which acts as the reseller and merchant of record for your purchase. It handles payment, invoices and applicable sales tax or VAT, and its own terms apply to the payment.
• Upgrades take effect immediately. Downgrades take effect at the end of the current billing period.
• We may change prices with at least 30 days' notice by email. New prices apply from your next billing period after the notice.
• Refunds follow our Refund Policy.

6. Acceptable use

Uptriad must only be used to monitor websites and services you own or have permission to monitor. You must not:

• use monitors to overload, attack or probe for weaknesses in any system, or to reach private or internal networks;
• set up monitors to send traffic to sites without their owner's permission;
• publish unlawful, misleading or harmful content on a status page;
• try to get around plan limits, resell the service without our agreement (other than as allowed on the Agency plan), or interfere with the service or other customers;
• use Uptriad in breach of any law that applies to you.

We may pause monitors or suspend an account that breaks these rules or puts the service or others at risk. Where we reasonably can, we'll tell you first.

7. Your data

You keep ownership of the information you add to Uptriad, such as URLs, settings and status-page content. You allow us to use it only to run, secure and improve the service. Our Privacy Policy explains what we collect and how long we keep it.

8. Cancelling and closing accounts

• You can cancel at any time from your account. Your plan stays active until the end of the period you've paid for, then stops renewing.
• You can delete your account at any time. We delete your data as described in the Privacy Policy.
• We may close an account for a serious or repeated breach of these terms, or with 30 days' notice for any other reason. If we close an account without a breach on your part, we refund any unused prepaid time.

9. Our own availability

We aim to keep Uptriad running at all times and to tell you about planned maintenance in advance. Unless a separate written agreement says otherwise, the service is provided without a guaranteed uptime commitment.

10. Disclaimer and limit of liability

Uptriad is provided “as is”. To the extent the law allows, we disclaim warranties that the service will be uninterrupted, error-free, or will detect every outage.

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, revenue or data, including losses caused by an outage that was not detected or an alert that did not arrive. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

Nothing in these terms limits rights you have under consumer law that can't be limited by contract.

11. Changes to these terms

We may update these terms as the service changes. For significant changes we'll email account owners at least 30 days before they apply. Continuing to use Uptriad after that means you accept the new terms.

12. Contact

Questions about these terms: support@uptriad.com.