Refund Policy

Uptriad is still being built and isn't open for sign-ups yet. This page describes how the service will work from launch. Before paid plans start, it will name the registered company that operates Uptriad.

Try before you pay

Every account starts with a 14-day free trial of Pro, with no card required. You're never charged for the trial.

14-day money-back guarantee

If Uptriad isn't right for you, email us within 14 days of your first payment and we'll refund it in full. The same applies within 14 days of buying or renewing a yearly plan.

After 14 days

• Monthly plans aren't refunded for part-used months. Cancel any time and you keep access until the end of the month you've paid for.
• Yearly plans aren't refunded after the first 14 days, but you can cancel so they don't renew.
• If we close your account without a breach of our Terms on your part, we refund any unused prepaid time.

If Uptriad itself has a problem

If a fault on our side stops monitoring for a significant time, contact us and we'll make it right with a credit or refund for the affected period.

How to ask for a refund

Email support@uptriad.com from your account's email address. Refunds are issued by our payment provider, the merchant of record, to the original payment method. They usually arrive within 5 to 10 business days, depending on your bank.

Your legal rights

This policy doesn't reduce any rights you have under the consumer law of the country where you live.